QuickBooks Desktop is a powerful accounting application widely used by businesses to manage financial data efficiently. However, users sometimes encounter technical issues that disrupt workflow. One such common issue is QuickBooks Error 1328, which typically appears during installation, update, repair, or uninstallation of QuickBooks Desktop.
This error message may show up as:
“Error 1328. Error updating file C:\Config.msi\… It has probably been updated by other means.”
To Solve QuickBooks Error 1328 call at 1-888-394-9046
Understanding what leads to this error and how to resolve it is essential for maintaining the software’s smooth operation.
What Is QuickBooks Error 1328?
QuickBooks Error 1328 occurs when the software faces an issue accessing, updating, or modifying certain configuration files during installation or repair processes. It generally points to problems with the Config.msi folder in the Windows system directory, which temporarily stores files required during installation.
This error may appear on the screen while:
Updating QuickBooks Desktop
Repairing an existing QuickBooks installation
Installing QuickBooks on a new system
Applying product patches or version updates
Uninstalling or reinstalling the program
Common Causes of QuickBooks Error 1328
Several factors can trigger error 1328, including:
Corrupt or incomplete QuickBooks installation
Damaged or missing Windows installation files
Issues with the Config.msi folder
Incorrect system shutdown during installation or update
Windows registry inconsistencies due to failed updates
Antivirus or firewall blocking QuickBooks installation files
Network interruptions while downloading updates
Identifying the cause helps determine the correct troubleshooting approach.
Symptoms of QuickBooks Error 1328
You may be experiencing QuickBooks Error 1328 if you notice:
Sudden crash of QuickBooks Desktop during installation or update
Inability to repair or modify QuickBooks
Error messages related to the Config.msi folder
Slow system performance during QuickBooks installation
Incomplete installation or update process
How to Fix QuickBooks Error 1328
Below are effective troubleshooting methods to resolve this error:
Solution 1: Repair QuickBooks Using QuickBooks Tool Hub
Download and install QuickBooks Tool Hub (recommended version 1.6 or later)
Open Tool Hub → Select Installation Issues
Click QuickBooks Install Diagnostic Tool
Allow the tool to scan and repair installation files
Restart your system and try the installation again
Solution 2: Rename the Config.msi Folder
Press Windows + R, type **C:**, and hit Enter
Locate the Config.msi folder
Right-click the folder → Rename
Add .old to the end (e.g., Config.msi.old)
Reinstall or repair QuickBooks
Renaming this folder forces Windows to create a fresh configuration directory.
Solution 3: Perform a Clean Install of QuickBooks Desktop
A clean install removes damaged files and reinstalls QuickBooks properly.
Uninstall QuickBooks via Control Panel
Use the Clean Install Tool from Tool Hub
Reinstall QuickBooks using your license and product key
Solution 4: Disable Antivirus Temporarily
Some security programs block QuickBooks installer files. Disable them temporarily and retry the installation. Re-enable afterwards for system safety.
Preventing QuickBooks Error 1328
To avoid similar issues in the future:
✔ Always complete Windows and QuickBooks updates properly ✔ Avoid force-shutdowns during installation or updates ✔ Maintain system storage and regularly clean temp folders ✔ Keep antivirus and firewall rules configured properly for QuickBooks
Conclusion
QuickBooks Error 1328 is primarily an installation-related issue, but it can be resolved easily using the right tools and methods. Whether caused by corrupted configuration files, interrupted updates, or system conflicts, following the troubleshooting steps above ensures a smooth installation and uninterrupted accounting operations.
By taking preventive measures and keeping QuickBooks updated, businesses can reduce the chances of encountering this error again and maintain optimal software performance.
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